Remote Service

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Remote Service

Smart Remote Service

You have a problem – we have the intelligent solution. In the event of a machine breakdown, things have to move quickly! We don’t want you to lose too much time. That’s why we send a service technician to you immediately. However, we have made our service calls more intelligent so that our specialists can get a complete picture of the situation on site and only order the required spare parts after inspecting the machine on site.

  • Standard Remote Service

    Expert assistance when you need it. The experienced technician can gain a precise impression via your smartphone/tablet-computer and give you targeted help. This makes diagnosis secure, fast and precise – wherever you are.

    • Flexible – smartphones, tablets and notebooks can be used
    • Simple – you follow the instructions of the technician
    • Precisely targeted – through structured processes
    • No installation necessary – browser based
    • Secure connection – AES-256 encryption
    • Fast and travel free

  • Advanced Remote Service

    Receive on-site support from specialists who are familiar with the control system down to the finest detail and are able to master even complex challenges – so that your machine is back up-and-running as soon as possible.

    • Convenient – a technician on site, backed up by specialists
    • Even more accurate thanks to data glasses – freeing up both hands
    • Highest level of expertise – available on demand

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Contact Us

Mitsubishi Electric Europe B.V.
German Branch.
Mitsubishi-Electric-Platz 1
D - 40882 Ratingen

Tel.: +49 (0)2102 / 486 - 0
Fax: +49 (0)2102 / 486 - 1120

Your contact

Remote Service