Robot Service

Customer Support

Competent customer service and reliable technical support for your robot.

Whenever you need technical support for your robots, you can rely on our dedicated service team to provide you with the help you need. Whether through our dedicated telephone hotline or our on-site service for situations that cannot be resolved remotely, our team of expert technicians will efficiently assist you with troubleshooting, maintenance tasks and performance evaluations to ensure your robots are operating at peak performance.

Mitsubishi Electric is happy to help you. If you need service please give us a call:
⇒Technical phone support for our robots from 8.00 to 17.00
Tel.: +49 2102 486 5000

Repair

Our team of experienced technicians is equipped with all the necessary tools and spare parts to swiftly get your robot up and running again. 

In-house repairs are carried out at our newly constructed, state-of-the-art repair shop in Ratingen. Upon completion of the repair service, we offer comprehensive tests to ensure the optimal functionality of your robot.

Mitsubishi Electric is happy to help you. If you need service please give us a call:
⇒Technical phone support for our robots from 8.00 to 17.00
Tel.: +49 2102 486 5000

Preventive Maintenance

We are proud to offer you a customized preventive maintenance program meticulously designed to guarantee the efficient and dependable operation of your robotic equipment. Our team of seasoned experts is dedicated to ensuring that your robots perform at their best, day in and day out.

What We Offer:
Comprehensive Inspections: Our specialists conduct thorough inspections to identify any potential issues or wear and tear in your robots. This proactive approach allows us to catch problems before they escalate into costly breakdowns.
Thorough Cleaning: We employ rigorous cleaning protocols to keep your robots in pristine condition. This not only enhances their appearance but also improves their performance and longevity.
Rigorous Tests: Rigorous teststing ensures that every component of your robots is functioning optimally. We leave no stone unturned in ensuring peak performance.
Necessary Replacement: We have a vast inventory of readily available spare parts, allowing us to swiftly replace any worn-out or damaged components. This proactive approach minimizes downtime and extends the overall lifespan of your equipment.
Flexible Maintenance Period: Our maintenance program offers flexibility, allowing you to choose a maintenance period that suits your needs, which can extend up to 10 years. This flexibility ensures that your robots are always operating at their best, adapting to your specific requirements.

Warranty Extension

We understand the importance of safeguarding your valuable investments. That’s why we designed our warranty extension program to offer you extended protection and assurance for your robotic assets.

What We Provide:
Comprehensive Coverage: Our program goes above and beyond to cover most costs associated with potential repairs, ensuring that unexpected expenses don’t disrupt your operations.
Efficient Repairs: In the rare event that repairs are needed, our team acts swiftly and efficiently to minimize any downtime. Your robots will be back up and running in no time.
Combined with Maintenance: This exceptional program can only be purchased in combination with our comprehensive maintenance services, ensuring that your robots receive the utmost care.
Up to 2 Years Extension: Our warranty extension program allows you to extend your coverage for up to 2 additional years, providing you with long-term peace of mind.
Tailored Options: We understand that different customers have different needs. That’s why we offer a range of tailored options for warranty extensions, allowing you to select the coverage that aligns perfectly with your requirements.